Privacy Policy

1. Introduction

Welcome to Exam Mate. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (exammate.co.in) and use our mobile application (collectively, the "Platform").

By accessing or using the Platform, you consent to the data practices described in this policy. If you do not agree with the terms of this privacy policy, please do not access the site or download the application.

2. Information We Collect

We collect information that helps us personalize your access to study materials and improve our services. The types of data we collect include:

• Personal Data: Personally identifiable information, such as your Full Name, Email Address, and Phone Number, which you voluntarily give to us when you register with the Platform.
• Academic Data: Preferences regarding your State, Board/University, Course, Branch, and current Semester, allowing us to serve tailored content.
• Usage Data: Information automatically collected when you access the Platform, including your IP address, browser type, operating system, pages viewed, files downloaded, caching statistics, and the dates/times of your visits.
• Device Data: Unique device identifiers, mobile network information, and hardware models necessary for delivering notifications, ensuring security, and analyzing app stability.

3. How We Use Your Data

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Platform to:

• Create and manage your account.
• Deliver targeted educational materials and study recommendations matching your specific academic profile.
• Increase the efficiency and operation of the Platform, including network caching and database optimization.
• Monitor and analyze usage and trends to improve your experience.
• Serve personalized advertisements and contextual banner ads relevant to your demographic and educational cohort.
• Respond to customer service requests and provide technical support.
• Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including data analysis, hosting services (e.g., Supabase), customer service, and marketing assistance.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Third-Party Advertisers: We may use third-party advertising companies to serve ads when you visit the Platform. These companies may use information about your visits to our Platform and other websites that are contained in web cookies in order to provide advertisements about goods and services of interest to you.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

7. Your Rights & Account Deletion

You have full control over your personal data. You may review, change, or terminate your account at any time.

8. Third-Party Websites

The Platform may contain links to third-party websites and applications of interest. Once you have used these links to leave the Platform, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information.

9. Policy for Children

We do not knowingly solicit information from or market to children under the age of 13. If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

11. Contact Us

If you have questions, comments, or legal concerns regarding this Privacy Policy, please contact our Data Protection Officer:

User Support & Privacy: [email protected]

Developer Email: [email protected]